Common Issues and Solutions

Running into problems? Here are solutions to the most common issues our users encounter.

Upload Issues

"File format not supported"

Solution: CraftRFP accepts PDF, DOCX, DOC, and TXT files. If your file is in another format:

• Convert to PDF using your word processor
• Copy the text and paste directly

"File too large"

Solution: Files must be under 10MB. To reduce size:

• Compress images in the document
• Remove unnecessary attachments
• Split into multiple smaller files

"Upload failed"

Solution: Try these steps:

1. Check your internet connection
2. Refresh the page
3. Try a different browser
4. Clear browser cache

Generation Issues

"Generation taking too long"

Solution: Complex RFPs may take 2-3 minutes. If it exceeds 5 minutes:

1. Refresh the page
2. Check the Proposals list - it may have completed
3. Try generating again

"Poor quality output"

Solution: Improve results by:

• Uploading a cleaner RFP document
• Adding more past proposals to your Proposal Brain
• Using more specific generation settings
• Providing additional context in the notes field

"Missing sections"

Solution: If the AI missed requirements:

1. Check that the RFP text was fully uploaded
2. Manually add the missing section
3. Use "Regenerate" with specific instructions

Export Issues

"PDF looks different than preview"

Solution:

• Use the PDF preview before downloading
• Check your export template settings
• Ensure custom fonts are supported

"Google Docs export failed"

Solution:

1. Re-authenticate with Google
2. Check that you have Google Drive space
3. Try exporting to a different folder

Account Issues

"Can't log in"

Solution:

1. Check your email address spelling
2. Use "Forgot Password" to reset
3. Clear browser cookies
4. Try incognito/private mode

"Not receiving emails"

Solution:

1. Check spam/junk folders
2. Add noreply@craftrfp.com to contacts
3. Check email filters

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Still stuck? Contact our support team - we typically respond within 4 hours.